Posting Details

Benefits of Working at UNCW

Want to become a soaring

UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach. Employees of

UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available. Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at

UNCW or any other university within the

UNC System. In addition,

UNCW covers the cost of tuition and fees for one

UNCW course each summer session.

As a full time employee,

UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service. We also offer an abundance of training and development programs through our ,and the , many of which are offered free of charge.

Recruitment Range $25,000 - $30,000

Vacancy Number S02415

Position Title Tech Support Technician

Working Title Technology Assistant

Competency Level Journey

Home Department Undergrad Retention and Student Sup - 30180 Department

Primary Purpose of Organizational Unit

The Student Success and Retention (

SSR) unit is dedicated to empowering students with integrity and compassion, utilizing strengths-based programming and collaborating with campus partners to support student success through to degree completion. The unit engages in data informed strengths-based retention and student success practices including, but not limited to:

• Advocating for policy changes that hinder student success
• Using data to inform and elevate strengths-based, intentional outreach
• Employing strategic technologies to support student success and retention
• Building and sustaining campus partnerships

College Stdnt Engagement, Enrllmnt and Retent - 301 College

College/School Information

Student Engagement Enrollment and Retention - Academic Affairs

University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability,

UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives. A public institution with nearly 18,000 students,

UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-

BSN program, an Executiv M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering. The university's efforts to advance research and scholarly activities have earned

UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace Main UNCW Campus

Brief Summary of Work for this Position

The Technology Assistant understands that technology is an integral part of Student Success and Retention (

SSR) initiatives. The Technology Assistant is responsible for providing technical support to departmental users and campus partners by troubleshooting problems with

SSR platforms and assisting in implementing corrective actions in a timely manner.

Additional duties include:

• Assisting with maintaining all SSR technology platforms SOPs.
• Troubleshooting platform problems when offices have issues with Starfish, Ocelot, and any other SSR platform.
• Working with Starfish Support on technical issues.
• Assisting with the assessment of all SSR platforms.
• Collaborating regularly with the EAB project consultant and Ocelot representative to stay up to date on product features and best practices.
• Assisting the Retention Specialist with developing and maintaining retention documents and platforms to support student success and retention.
• Launching and maintaining Sammy chatbot for new departments, colleges, and schools.
• Assisting the Assistant Director and Starfish System Administrator with continual training and education of technology platforms for departments, colleges, and schools.
• Managing enterprise continuity of Starfish and Ocelot service when Assistant Director and or Starfish System Administrator is unavailable.
• Must adhere to university standards and best practices.
• Ensures compliance with all IT policies, procedures, and standards including change management.
• Maintain accurate inventory of systems, applications, and data and provide to ITS at least annually.
• Consistent communication with TAC on all technical issues with a broad impact to UNCW Faculty, Staff or Students.
• Contact ITS prior to the purchase or implementation of any new software, hardware, or other IT solutions.
• Additional duties as assigned.

Minimum Education and Experience Requirements

Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

Preferred education, professional skills and experience

Bachelor's degree with focus on analytics, computer science, or related field.

2 years of work experience with CRM