Description

POSITION OVERVIEW

The Customer Order Fulfillment Coordinator will safely operate various types of material handling equipment: Pacer, Raymond Reach Truck, and Walkie Rider. This position is responsible for picking, packing, and auditing customer orders. The individual must ensure orders meet customer requirements for packaging, label markings, accuracy of product, quantity verification and quality. This position will work directly with the Order Fulfillment Manager/Shipping Manager in the preparation of customer orders to comply with expected work plans. The Coordinator is expected to lead small teams, collaborate with various areas, safely perform all daily activities, and meet KPI standards.

Essential Duties & Responsibilities:

• Motivated self-starter focused on successful outcomes in achieving company goals.

• Innovative supporting process enhancements.

• Ability to lead a team, plan/prioritize, maintain and monitor the workflow to keep current and consistent with all customer orders from the facility to various customer locations ensuring deadlines are met.

• Facilitate and perform quality control audit checks for all customer orders.

• Counts cartons, verify quantity, and quality of the product for accuracy.

• Operate forklift/motorized equipment to perform the daily job.

• Perform data entry/processing of all customer orders systematically using various system applications. (JDE, DSI, SAP, Excel, Word).

• Reviews packages and products in boxes in preparation for customer orders to ship safely and damage-free.

• Inspects consolidated customer orders on pallets in preparation for shipping.

• Perform investigations for complaints and deviations as assigned.

• Create and maintain reports concerning customer order volumes, productivity, and compliance.

• Communicates and partners with internal business groups to manage customer orders and material flow through the facility.

• Communicates with the Leadership Team for the status of customer orders, the progress of work, and coordinating orders for completion to meet shipping cutoff times and accuracy.

• Provide timely, helpful, and thorough responses and resolutions to internal customer requests.

• Help determine the best methods to perform tracking and reporting tasks.

• Maintains a clean and safe work environment.

• Cross-train and support other areas within the operation, as needed.

• Hours will be 7:00 am to 3:30 pm with the flexibility to work overtime and weekends as needed.

Experience & Education:

• High school diploma or secondary GED minimum.

• Minimum 1 year of Order Fulfillment or audit knowledge and skills

• Combination of experience with education

• Forklift certification, required

• Excellent mathematical skills

• Strong interpersonal and communication skills

• Organizational skills and ability to work independently

• Practice and adhere to established safety rules and policies

• Able to lift, lower, and carry packages typically 25-50 lbs, and up to 75 lbs

• Able to grasp, kneel, lift, pull, push, stand for extended periods of time and walk

• Basic computer skills: Excel, Word, Windows, Outlook

• Detail-oriented, self-starter that enjoys a fast-paced team

• Team player - seeks opportunities to maintain a positive work environment

• Ability to work overtime and weekends as needed

• Hazmat Certification due to contact with hazardous materials

• Forklift experience is a plus

• Experience working in JDE, SAP, DSI, Labsta, and DStorage programs is desired