Customer Success Specialist

Blue Force Gear is proud to design and manufacture the world’s lightest and most cutting-edge military equipment – all made here in the USA! We have a dedicated team committed to the mission of our nation’s armed service, law enforcement, prepared citizen, and sporting enthusiast. Also important to our company culture is the spirit of “Always Better” – a quest for constant improvement both in the workplace and in your personal lives.

The Customer Success Specialist is responsible for answering customer inquiry calls and emails; providing satisfactory resolution; and cross selling when appropriate. Provides a broad range of support services to internal and external customers to ensure complete customer satisfaction is attained, and surpassed, according to established company standards.

Major Responsibilities:

•  Utilizing multiple forms of communication, answers incoming inquiries from both customers, dealers, and distributors with product knowledge and diplomacy.

•  Provides high quality support and service through research and response to customers.

•  Utilizes tact and supreme customer service in advising of undesirable outcomes.

•   Receives and processes order data into ERP tool Business Central with accuracy and urgency.

•  Responds to shipment and inventory inquiries, confirms orders, and resolves discrepancies.

•  Provides technical support to customers via verbal and written communications.

•  Works effectively and collaboratively with all departments

•   Other duties are assigned

Educational Requirements:

High School Diploma or equivalent required.

College degree in Business or Marketing preferred.

Previous Experience :

• Two plus years of direct customer service, sales or tele-sales capacity work

• Must have k nowledge of and familiarity with tactical gear

• Knowledge of government contracts, military and/or federal agencies a plus

•  Proven track record in opportunity qualification, pre-call planning, call control, and account development

•  Excellent interpersonal negotiation and de-escalation skills

•  Impeccable time management and accountability

•  Experience with customer relationship management software a plus

Competencies and Skills :

•  Proficient in Microsoft Office Suite

•  Knowledge of and experience with Business Central and Magneto

•  Effective time management

•  Self-motivated

•  Personable and enthusiastic

•  Outgoing

•  Strong attention to detail

•  Problem resolution skills

• Critical deduction skills ​​​​​

​​​​​​​​​​​​​​​​​​​ •  Exceptional communication and presentation skills

•  Multitasker not distracted from priorities

•  Able to perform basic mathematical calculations.

•  Ability to work individually and as part of a team.

Travel Requirements:

This is an in-office position, ability to occasionally travel and attend sales events or exhibits

Compensation & Benefit 

• Blue Force Gear offers opportunities for growth, work flexibility, competitive pay, and benefits. 

  Other Information 

• FLSA Classification: Non-Exempt/Hourly

  Blue Force Gear is an Equal Opportunity Employer and promotes a Drug Free Workplace.

  All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

   

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