Description:

SHIFT:

2nd shift 4pm-12a – Either Tue-Sat or Sun-Thur

• They do prefer candidates to be open to all shifts because they will move Techs around

Looking to add a Jr. level NOC Technician with an Internet Service Provider headquartered here in Kansas City. They provide businesses with custom fiber internet networks on low-latency infrastructure. They also own all of their fiber assets - bringing businesses a stronger connection. They do not support residential clients and focus on commercial businesses. Their wide variety of clients range from large enterprises like Cerner and T-Mobile, school districts, government entities, all the way down to small ma and pa shops.

RESPONSIBILITIES/DAILY TASKS

Prefers candidates that have Networking or NOC experience. He sees a lot of success with candidates that have either the Net + and CCNA. Good with Jr Level candidates but need to have good communicate skills, attitude and a base level foundation of networking skills. The NOC consist a lot of email support compared to phone support. They will be monitoring all networks for their clients and need to respond to any alerts and customer requests. Typical work would checking ethernet issues, TCP/IP, DNS, VoIP and looking for errors and checking configurations. They have grown tremendously over the past few years, but it is still considered a smaller NOC compared to other companies like T-Mobile. This person has the opportunity to support Tier1-3 troubleshooting issues.

The first few weeks would include training on site during the day. This could be longer depending how quickly you are able to pickup thing. Once the Manager feels that you are ready then you will move to the night shift. The Night Shift is more maintenance focused type work and day shifts are more tickets and troubleshooting. It is slower on nights compared to the days, but their still needs to be a high level focus.

• Directly manage network and monitor core network elements

• Manage and monitor customer interfaces off of UPN switches/routers

• Off hours on-call responsibilities (rotating shift)

• Maintain a constant understanding of UPN’s Data network

• Effectively lead and coordinate troubleshooting efforts during outages

• Continuously prioritize dynamic workloads based upon the state of the network

• Report directly to Sr. leadership on overall NOC performance.

• Document overall support plans with manuals and standards.

• Document specific support plans for each customer based on contracts.

• Review network logs to discern state changes of network equipment

• Perform remote resolution of faults through various Element Management Systems (EMS)

• Creation and routing of tickets to appropriate markets for resolution

• Manage monitoring, repairs, installation, and turn up of complex services.

• Special projects as assigned

Skills:

NOC, network, CCENT, Voice, voip

Top Skills Details:

NOC, network, CCENT

Additional Skills & Qualifications:

Culture and personality is a big part of the decision that the managers will be looking for. He will be looking for someone who can ask great questions, be a team player and have ambitions to move beyond the NOC. Candidate needs to be customer focused and assist non technical customers.

There is more handling tickets via email than over the phone. You will be responsible for handling all alerts from monitoring the platform, customer request, market request.

Take care of Command Line Troubleshooting, looking for errors in the IP's/ethernet, checking configurations, Fiber Optics (not copper), Layer 2/3.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.