Application Support and Improve Specialist - Bus Appl Sup Spec II - OPER Med Ops & Data Informatics

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Application Support and Improve Specialist - Bus Appl Sup Spec II - OPER Med Ops & Data Informatics

Salary

$4,235.00 - $6,776.00 Monthly

Location

Denver, CO

Job Type

Full Time

Job Number

FAA00064-05/09/24

Department

Department of Public Health & Environment

Division

Division of Disease Control and Public Health Response

Opening Date

05/09/2024

Closing Date

5/23/2024 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

4300 Cherry Creek Drive South

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Rosalie Esparza rosalie.esparza@state.co.us

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

Division of Disease Control and Public Health Response -OEPR Med Ops & Data Informatics

You must be a resident of the State of Colorado to be eligible to apply

IMPORTANT NOTE: This is a term-limited position and funding cannot be guaranteed beyond June 30, 2025. The incumbent in this position must be willing and able to resign on this date or when funds run out, whichever comes first.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

Be BOLD....Make a REAL difference . . . and join us in serving our communities in advancing Colorado's health and protecting the places we live, work, learn, and play, to create a healthy and sustainable Colorado where current and future generations thrive.

In addition to free parking, access to RTD bus lines, Cherry Creek bike path and flexible working arrangements, click the link below to review additional benefits and perks!!!!

https://cdphe.colorado.gov/careers

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch

Description of Job

The Work Unit: The Application Support and Improvement Specialist is responsible for managing user accounts, permissions, and security settings within the application, ensuring that access levels are appropriate and maintained. Additionally, this position assists users in troubleshooting any problems they encounter with the application and resolving technical issues efficiently. This position is also responsible for acting as a liaison between users and system developers to customize the application to meet specific user or organizational needs, such as configuring workflows, creating custom reports, or adjusting settings accordingly. All user support related processes are well documented and maintained to be up to date.

The Position: TThe Application Support and Improvement Specialist predominantly concentrates on managing the front end of any application owned by OEPR Medical Operations, which involves a spectrum of responsibilities. They tailor and fine-tune the user interface to align with user expectations and needs, ensuring it remains intuitive and accessible. Moreover, they optimize the performance of front-end elements to enhance user experience, promptly addressing any reported issues to maintain seamless functionality. Collaborating closely with users and developers, they assist in the integration of new features and design enhancements, ensuring compatibility across various browsers and devices. This position work with the team’s data analysts to track front-end analytics and user feedback, utilizing this data to identify areas for improvement and implement iterative changes aimed at continually enhancing the application's usability and visual appeal.

What you will be doing:

• Customize and refine the user interface of OEPR Medical Operations' applications to meet user expectations and improve usability.

• Ensure users can access applications at the level they require and maintain accurate user access.

• Ensure accessibility standards are met, working with developers to ensure the front-end interface is intuitive and easy to navigate for all users.

• Optimize front-end performance by improving user experience.

• Address reported front-end issues promptly, so that developers can begin troubleshooting and resolving technical issues to maintain seamless functionality.

• Collaborate with users and developers to integrate new features and design enhancements into the front end of applications.

• Work with data analysts to track front-end analytics and gather user feedback for insights into areas needing improvement.

• Implement iterative changes based on analytics and user feedback to enhance the usability and visual appeal of the application's front end.

• Performing quality assurance activities such as working with data analysts to develop maintenance reports and testing new designs and/or features.

• Improvements are identified by this position and solutions are developed with the help of stakeholders. Improvements are focused on enhancements that streamline operations and improve overall efficiency.

• All new improvements are well documented and current procedures are maintained throughout changes.

• During times of National, State, Regional, or Locally declared all-hazards emergencies, immediate health and safety as well as disaster behavioral health support and services are necessary.

• Acts as a resource for all aspects of health and medical response under the direction of leadership.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

To be considered for this position, your application must clearly demonstrate that you meet one of the following options outlining the requirements needed for consideration: Your resume will not be accepted to qualify for the minimum qualifications.

OPTION 1

Two (2) years of professional experience in public health, informatics or health systems, external technology systems coordination and stakeholder engagement, training and education.

OR

OPTION 2

A combination of related education in public health, informatics or health systems, external technology systems or relevant experience in an occupation related to the work assigned equal to two (2) years

NOTE: Click on the link hereHow to Apply (https://youtu.be/vUwZiY6G24U) to submit a complete application that documents your work history giving details of your qualifications, including how your experience aligns with the minimum and preferred qualifications for this position when listing your work history.

* YOU MUST ATTACH A COPY OF TRANSCRIPTS TO YOUR APPLICATION IF YOU ARE USING EDUCATION TO MEET THE MINIMUM QUALIFICATIONS*

CONDITIONS OF EMPLOYMENT

Must be willing to:

• A pre-employment background check

• Travel for education and technical assistance support for emergency systems to local and regional hospital preparedness and public health preparedness partners

• Be expected to work and/or remain at their worksite in delayed start, early release, or closure situations.

• Be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.

• Be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.

  Preferred Qualifications

• Relevant years of state of Colorado service

• Experience providing communication to both internal and external stakeholders

• Extensive experience using Microsoft Office Programs and databases

• Experience with clinical workflow

• Experience gathering relevant information; identifying and analyzing problems; and using critical thinking and problem solving skills to arrive at conclusions.

• Experience administering, planning, organizing and overseeing projects

• Experience Communicating between technical and non-technical groups

APPEAL RIGHTS

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

Application packet must include:

• A complete application that documents your work history giving details of your qualifications when listing your work history.

• A copy of your transcripts (unofficial acceptable) if you are using education to meet the minimum qualifications.

• If you are a veteran, attach a copy of your DD214 to your application.

The Selection Process:

• Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

  E-Verify: CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify (http://www.dhs.gov/e-verify) , including your rights and responsibilities.

  The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

  Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Daniel Mckenna at daniel.mckenna@state.co.us or call 303-692-6319 .

  Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first- ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt to upload (attach) it.

  CDPHE IS A TOBACCO FREE CAMPUS

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

If you are a previous or current state of Colorado employee and know your Employee Identification Number (EID) please provide that below.

02

Did you attach a copy of your transcripts to your application? (unofficial copy accepted) if you are using education to meet the minimum qualifications.

• Yes

• No

  03

  If you are a veteran did you attach a copy of your DD214?

  04

  As this is a TERM-LIMITED position, i understand that employment in this position cannot be guaranteed beyond June 30, 2023. As a condition of employment, I understand that I must agree to resign on June 30, 2025 or when funding runs out (depending on which event comes first)

• Yes

• No

  Required Question

Agency

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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