POSITION RESPONSIBILITIES: This position is responsible for the day to day handling of customer/consumer requests and inquiries in support of Consumer Group accounts/brands or any other Divisions supported by this team. Contact Activity may be received via multiple toll-free lines or alternate sources such as mail, email, live chat or other mediums. Team members must represent each brand supported by the department in a manner that promotes sales the brand's image. This position is responsible for timely attention resolution that may be order related inquiries and/or complaints for these Consumer Group customers and any other Divisions supported by this team Frequent utilization of phone, fax, and email to field inquiries from Customers Consistent use of CRM (Customer Relationship Management) application to capture Customer Inquiry Information. Excellent verbal, written and interpersonal communication skills Effective customer service, problem solving and conflict resolution skills Excellent time management and strong sense of priority Consistently exhibit a positive attitude and exceptional work ethic Frequent utilization of phone, fax, and email from internal/external customers. Inquiries may include Customer Service Operation or Product Support related. Promotion of a positive customer experience through positive language and professional correspondence Active Listening, Empathy, Problem Solving and Customer Retention skills are critical to the Customer Support organization EDUCATION Required: High School Diploma Preferred: Enrolled in College or pursuing College Degree EXPERIENCE: Customer Service or related experience Comfortable to communicate via phone, fax and e-mail. ADDITIONAL COMMENTS: Customer Support hours range from open Mon-Fri 8:30 a.m. to 6:00 p.m. Product Support is open Saturdays 8:00 a.m. - 5:30 p.m. and Sundays 8:00 a.m. - 4:00 p.m. Agents are expected to work flexible shifts within those hours, as business needs dictate Help is open Mon-Fri 8:00 a.m. to 6:00 p.m. and Saturdays 8:00 a.m. - 5:30 p.m. Agents are expected to work flexible shifts within those hours, as business needs dictate. Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. VEVRAA Federal Contractor requesting priority referral of protected veterans.