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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Execute and continually improve the Quality Management Program operational processes, procedures, and risk mitigation strategies that effectively track, monitor, and report quality of Change Execution Governance and delivery. Provide subject matter expertise in statistical reporting and interpreting findings to facilitate practical solutions and recommendations in collaboration with Change Execution Governance (CEG) management.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide consulting, thought leadership and effective challenge of Quality Management Program practices/processes to promote and strengthen compliance with CEG policies, procedures, and risk program requirements.

2. Assess, test and effectively challenge to aide in the evaluation and self-identification of CEG risk control weaknesses. Assist with evaluation and assessment of the CEG remediation efforts to confirm adequate resolution.

3. Lead and/or execute larger and more complex Quality Assurance Review engagements. Types of quality assurance reviews may include audit engagement, audit process, QA or regulatory issue validation, and/or retrospective reviews. Identify substantive and material issues that go beyond paperwork shortcomings.

4. Perform analytics to provide actionable insights that improve business outcomes and minimize risk.

5. Escalate material risks/issues, process enhancement and training opportunities to change execution leaders and process owners.

6. Leads, with minimal supervision, in key projects and/or business-driven events, including planning and execution activities associated with change execution research and process improvement programs.

7. Identify and develop ongoing improvements to maintain processes and guidelines for conducting reviews and ensuring the accuracy of Quality Management Program reports.

8. Determines QM review sample population using sampling tools. Ensures QM Review Queue is loaded based on review cadence.

9. Perform quality management reviews and document findings and recommendations. Ensure responses are provided back to Change Execution teams and/or Change Execution Governance process owners for remediation.

10. Perform Peer Reviews to ensure consistency and quality within Quality Management Program review practices.

11. Perform Change Execution Governance and quality management process and systems testing for new releases and enhancements.

12. Assist in the training process for newly hired Quality Management Program teammates.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in business-related field, or equivalent education and related training.

2. Eight to ten years of related experience

3. Ability to analyze information and convert related activities into a comprehensive work plan.

4. Ability to communicate and make recommendations to management

5. Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions

6. Ability to multi-task and drive multiple projects

7. Ability to work independently in a fast-paced environment with changing priorities

8. Strong knowledge of SOX and other industry-related regulatory requirements

9. Strong knowledge of operational and other non-financial risks

10. Ability to assess levels of adherence/execution and identify risk/control improvement opportunities in risk management principles/controls, broad based business practices, and Change Execution activities/processes

11. Demonstrated ability to deal with confidential information

12. Demonstrated problem-solving, time management and priority setting skills

13. Demonstrated proficiency in Process Map definition

14. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, especially Microsoft Excel

15. Excellent verbal, written, and interpersonal skills and the ability to communicate and interact with all levels of management

Preferred Qualifications:

1. Ten or more years of experience in change execution compliance, audit, or quality assurance programs

2. Prior regulatory examiner experience

3. Certified Internal Auditor (CIA), Project Management Professional (PMP), SAFe Scrum Master (SSM) or equivalent agile certification

4. Six Sigma, Quality/process improvement-related designation

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

 Sitting (if checked, indicate frequency)

Constantly (More than 50% of the time)

 Standing (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

 Walking (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

☐ Bending (if checked, indicate frequency)

☐ Lifting (if checked, indicate pounds)

☐ Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

 Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

 Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

 Travel (Must select one)

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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