Northern Light Health

Department: Quality Perf. Improvement

Position is located: Cianchette Professional Blding

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Summary:

The Quality Operations Data Analyst - Associate is responsible for coordinating and monitoring quality performance as it relates to quality agreements, KPIs, and other quality programs as appropriate.

Responsibilities:

• Consult with internal and external customers to define quality metrics

• Translate clinical workflows into detailed report specifications.

• Research national and regional benchmarks.

• Validate quality data.

• Perform data analytics.

• Identify and report or resolve data integrity issues.

• Educate end-users of quality measurement.

• Proactively identify opportunities to enhance data performance and reporting.

• Provide detailed and high-level problem solving.

• Collaborates with system IT and programming experts as appropriate.

• Tracks, meets, and reports data submission deadlines as appropriate for work assignments.

• Performs other duties as delegated by management for which the employee is qualified to perform.

• Demonstrates self-motivation with an ability to work independently, prioritize needs, pay attention to detail, organize complex processes, think creatively, and interact in a professional manner.

• Demonstrates the ability to work collaboratively with members, physicians, other medical disciplines, and management staff.

Other Information:

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Experience leading projects Understanding of the health care delivery setting and quality measurement Must have working knowledge of the following software: Relational databases, Workflow Management, Microsoft Excel, and Word Able to work effectively at all levels in an organization. Independent travel to various sites required.

Competencies and Skills

• 5+ years of relative work experience required.

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

• Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Word processing, spreadsheets, data entry, database experience and other computer related skills.

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

Education

• Required Bachelor's Degree or 8 years of direct experience in lieu of a degree.

Working Conditions

• Work with computers, typing, reading or writing.

• Prolonged periods of sitting.

Position Quality Operations Analyst ILocation Req ID null