Constituent Services Representative (Governor's Specialist Assistant) - Repost

Augusta , Maine , United States | Governor's Office | Full-time

Apply by: May 17, 2024

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GOVERNOR'S OFFICE

CONSTITUENT SERVICES REPRESENTATIVE

Opening Date: May 3, 3024

Closing Date: May 17, 2024

Job Class Code: 0967

Grade: 01

Salary: $45,552.00 - $61,339.20

Position Number: 095004035

Job purpose:

The Governor's office is seeking candidates for a Constituent Services Representative. The Constituent Service Representative is the face of the Governor’s Office, welcoming constituents into the office and working with other staff to address constituent questions and concerns or to resolve their issues across the administration. This position reports to the Director of Constituent Services.

Duties and responsibilities:

• Welcomes people to the office in professional and friendly manner

• Collaborates with various departments across state government to ensure proper interoffice communication

• Screens, sorts and distribute incoming physical mail

• Handles intake of the general comment line phone calls and messages.

• Works closely with Deputy Director of Constituent Services to craft and deliver personalized letters to constituents (congratulatory, retirement, graduation, condolences etc)

• Helps carry out office management and administrative tasks as assigned by leadership

• Able to work efficiently and effectively as a member of a team

• Be able to meet strict deadlines, balance multiple projects simultaneously, and work under pressure

• Positive attitude, commitment to team, flexibility, and a sense of humor

  Working conditions:

  Job may occasionally require work outside of the traditional 9-5 schedule. Constituent team can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Constituent Services Specialist is expected to work from office when Legislature is in session.

MINIMUM QUALIFICATIONS

• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan – The State contributes the equivalent of 18.21% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for anextensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from theOffice of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.