Position Purpose:

The Online Finance Manager role supports our key contact center teams at the Online Contact Center (OCC), Customer Care and Delivery Execution. The Finance Manager will work closely with the Contact Center Vice President, respective contact center leaders and workforce planning team to set the financial and strategic business goals. The ideal candidate should feel comfortable presenting and defending their analysis to senior leadership. The Finance Manager splits his or her time between the following three activities: strategy development and implementation; planning and forecasting; and analysis/reporting. Some key examples of responsibilities include: working with contact center leadership to develop strategic and operational plans, presenting financial reviews to the contact center leadership team, identifying productivity opportunities and monitoring low cost provider initiatives, cost benefit analysis of various investment decisions, scenario analysis, reporting and analyzing financial results weekly, monthly, and quarterly.

Key Responsibilities:

• Strategic Analysis/Problem Solving - Works to fully understand business; identify and implement process and organizational improvements. Plans and ensures execution of department objectives. Participates in preparation of the annual budget, reviews monthly expenditures and ensures that budgetary goals are met. Reviews monthly metrics to ensure goals are met.

• Conduct financial planning for function and make appropriate recommendations.

• Leads, plans, and coordinates work teams in an efficient manner to effectively perform any financial function and activity; utilizes metrics to track performance and manage workload. Ensures operational processes and procedures are compliant and consist with established policies.

• Drive key functional financial metrics.

• Project Management- Develops and supports a strategic alliance with business partners. Participates in cross-functional activities focused on solving business issues and enhancing our competitive advantage. Facilitates cross-functional communication with other areas of the business including but not limited to Finance, Human Resources, Real Estate, Operations, and Information Systems.

Direct Manager/Direct Reports:

• Typically reports to a Director level

• This position has no direct reports.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• MBA

• Prior experience leading an analysis or planning team

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 5

Competencies:

• Knowledge of accounting principles and practices, analysis and reporting of financial data.

• Knowledge of business and mgmt. Principles involved in strategic planning and resource allocation.

• Project management skills; ability to prioritize and mult-task effectively.

• Judgement and decision-making skills; considering relative costs, benefits of potential actions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00