This position supports the mission and values of BTPS and meets all housekeeping and safety requirements. Duties/Responsibilities: Ensure setup/storage fees are in place. Trouble-shoot issues and determine appropriate resolution, involving business partners as needed. Escalate relevant information to business partners in response to established audits. Monitor publisher SLA compliance. Create/oversee operational metrics such as SLA performance, publisher audits, title setup activity, and order history metrics (rejected orders, product class, unit volume). Manage new account setup. Publishers referred by Inside Sales Representatives. Sample production/file testing. Tracking publisher backlist file compliance to POD guidelines. Oversee execution - BTPS and Baker & Taylor (B&T) customer setup. Represent BTPS POD as needed in interactions with B&T, Sales, and Publishers. Manage POD customer service email account. Daily Teams meeting Required Skills/Abilities: Ability to prioritize work. Proven leadership skills, ability to work in a team environment. Strong attention to detail. Strong verbal and written communication skills. Very strong Microsoft Excel skills. Able to work effectively in Microsoft NAV and Windows Warehouse in a Box (WWIAB) Supervisory Responsibilities: None At Baker & Taylor, we embrace the unique perspectives and experiences of our team members, customers, and communities. Together we celebrate a culture that facilitates and inspires lifelong learning. Diversity We are made stronger by the expertise and insights of team members and customers with different experiences and backgrounds. Equity The unique contributions of our team members and customers enable us to create an environment that offers possibilities for everyone. Inclusivity We foster an inclusive workplace where everyone's voice is heard, and each team member is empowered to bring their authentic self to work every day.